Messaging strategy

Brand Messaging Strategy in SaaS

What is a Messaging Strategy?

Messaging strategy is often overlooked when launching new SaaS products. This might be because many of us have been conditioned to think that marketing and product are separate entities. But they don’t always have to be. In fact, it’s possible to bring the two together in a cohesive way that works for your business.

When it comes to building and nurturing a brand, your company’s messaging strategy is key. The messaging strategy is how your brand communicates what your brand is to your target audience. It is what you say, how you say it, and how you ensure your communication succeeds.

Messaging strategy

Why is it important to have a Messaging Strategy?

You require a plan to communicate your brand message. A messaging strategy is effective when communication is aligned with the customer’s objectives and aspirations.

Brand awareness rises as a result of this connection. Your target audience will have a clear sense of who you are and what you stand for if you target a specific audience with a clear message.

A message that connects with your target audience also distinguishes you from your competition. You set your brand up for success by making it recognized.

Messaging Strategy importance

Elements that Make a Great Messaging Strategy

  • has clear goals.
  • It differentiates from competitors.
  • is personalized (Attacks customer’s pain points).
  • It tells the brand story at different touchpoints across the customer journey.

Types of Messaging Strategies

Are you ready to improve your entire marketing messaging? Consider the following four messaging strategies for crafting a killer message for your brand.

Strategic messaging to create an emotional connection

Human emotion is a strong motivator. It shapes our thoughts and actions, as well as how we interact with others. This is why, for thousands of years, it has been at the center of marketing communications.

Emotions are used in emotional marketing to make a message more remembered and successful. It sells by appealing to emotions such as fear, happiness, or anger in order to entice a buyer to act. Among its advantages are:

  • Virality
  • Memorability
  • Brand loyalty
  • More Purchase

Using a unique selling proposition to communicate the brand message (USP)

It is vital for a company to have a unique selling proposition (USP). This is the key selling point of the business.

Your  can find USP at the confluence of what you do best, what your customers want, and what your rival lacks. To properly adopt this communication approach, you must first determine what distinguishes your practice from others and what connects with your users.

Implement a brand messaging strategy to communicate business values.

This messaging approach emphasizes on expressing a company’s value propositions in the most straightforward way feasible. The value proposition describes what your business does and how it adds value to the market.

Having a strong value proposition is the catalyst for effective messaging. This proposition will vary from one company to another. A shoe brand for children, for example, may emphasize its affordability, whereas a SaaS business may emphasize its ambition for innovation.

Establish a competitive advantage over the competition by employing a proactive strategy.

The preemptive messaging approach entails making a claim about your product or service before your opponent does.

The success of this approach is dependent on establishing supremacy by being first. As a result, you must extensively investigate your competition, as well as their marketing techniques and approaches, to ensure that they are not already making a comparable claim.

When employing the preemptive messaging strategy, you have two basic options:

  • Make a claim of superiority based on your product’s features or benefits that no competition can match.
  • Even if rival items share some of your product’s qualities and benefits, be the first to market them. Although you do not declare supremacy, you do benefit by being the first to make the claim.

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 What Channels can you use to make your Messaging Strategy more successful?

The channel via which a marketing message is communicated also affects how successful it is.

  • In-product

When your customers use your product, messages are presented to them within the product itself.

Note that this covers communication techniques like tooltips, modals, product notes, and micro surveys but excludes push notifications received from outside the app.

  • Social Media

Social media, in contrast to other messaging channels, gives you immediate feedback on how users received your message. It is therefore a great indicator for your marketing messages.

Always do tests on your social media posts to see which ones resonate more with certain audiences. Keep track of your articles, pictures, infographics, and topics, and focus more on those that provide the greatest results.

  • Email

When done properly, email marketing is still a very powerful marketing tactic for accelerating growth and increasing new user activation.

By connecting you with your customer’s information source directly through this message channel, you remain in their line of sight. You must, however, take care to avoid just boosting the noise in their inbox.

  • Messaging strategy for external channels

All media that you use to draw the public’s attention are included in external channels communications. Press releases, newsletters, conferences, shareholder-focused speeches, and even your Product Hunt positioning are all included in this.

To make sure your communication plan for external channels is successful, you should:

-Understand your audience and what appeals to them.

-Select the platform that is ideal for your brand, message, and target market.

-Your message should provide genuine value.


Let’s be honest – crafting a strategy for your brand messaging may appear to be a formidable task. However, if you take the time to understand who your target customers are and what they’re looking for, it will be easier to craft the right message. The most important rule: know your audience, know what they want and need, and use that information to deliver great messages. But no matter how you navigate the brand messaging strategy process, remember that you can always change course later. There is no perfect messaging strategy; only an imperfect one that will eventually become perfect when faced with market feedback.

Remember that it is also important to monitor how your revenue is performing! This will give you info on how well your messaging strategy is!

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Luis Cordero Schiffmann
Luis Cordero Schiffmann
Digital Marketing Strategist & Web3 Passionate MBA with expertise in Science, Technology, and Innovation. I'm a big fan of the crypto revolution, the internet and business.